FOR RETAIL & E-COMMERCE

Catch the delayed order before the customer does

Complaints, chargebacks, and carrier delays land across Intercom, Stripe, and email. Ostavio ties them to the order and ranks them by customer value.

SKULTVAOVCSATchargebackRMA

Complaints ranked by what they cost you

Every ticket is matched to its order and weighted by value and repeat-customer status, so your team answers the ones that matter first.

Delays flagged before the inbox fills

Carrier slippage is caught against affected orders early — you reach out with an ETA instead of fielding angry replies.

On-brand replies, drafted for you

Ostavio checks order status first, then drafts a response in your store's voice. You approve, edit, or send with one tap.

One dashboard, tuned to retail & e-commerce

Click a question to run it against sample data.

Ostavio/ Retail & E-commerceDEMO
COMPLAINTS
5
REFUND RATE
3.2%
ORDERS
128
TRY ASKING — CLICK TO RUN
LIVE ACTIVITY
INTERCOMVIP customer — order #4821 delayed 3 days3m
STRIPEChargeback flagged — $240 · order pulled up20m
GMAILReturn request — checking order status first40m
SLACK#ops — carrier delay hitting 12 orders1h

Sample data · clickable preview · no account needed

YOUR COMMAND CENTER

Everything in one place — analytics, actions, inbox

The same control center inside Ostavio, previewed with sample retail & e-commerce data. Click around — it's live and sandboxed.

Ostavio Control Center/ Retail & E-commerce
● LIVE PREVIEW
CONTROL CENTER
Good morning, Alex
OPEN TASKS
12
OVERDUE
1
THIS WEEK
8
OPEN DEALS
6
PIPELINE
$66k
REMINDERS
4
REMINDERS4
Add a reminder…
Follow up: VIP customer
Overdue · yesterday
Prepare notes: Chargeback flagged
in 4d
Chase invoice for Return request
tomorrow
Review before EOD: #ops
tomorrow
TASKS DUE SOON4
RET-42 Verify: Chargeback flagged
Overdue · yesterday
RET-55 Draft reply: Return request
tomorrow
RET-84 Summarize: #ops
in 2d
RET-77 Reconcile: VIP customer
in 4d
UPCOMING MEETINGS3
Return request — sync
Today 2:00 PM
#ops — sync
Tomorrow 10:30 AM
VIP customer — sync
Thu 4:15 PM
PIPELINE
Lead
$17k3
Qualified
$14k2
Proposal
$12k2
Won
$23k2
AI ACTIVITY
OSTAVIODrafted reply to VIP customer1h ago
OSTAVIOCategorized Chargeback flagged3h ago
OSTAVIOReconciled Return request5h ago
Ostavio — Retail & E-commerceDEMO
Any unhappy customers right now?
One VIP case: order #4821 is delayed 3 days and the customer wrote twice. A $240 chargeback was also flagged 20 minutes ago.
Ostavio general Q&A· 2.4s
⚡ ACTION PROPOSAL · 89%
I can draft an apology with a discount code and an expedited-shipping request for #4821. Proceed?
Action router(89%)
ALSO BUILT FOR
What could you recover?

Your team spends real hours on repetitive ops — triage, chasing, re-keying, reconciling. Estimate what handing that to an agent gives back. Deliberately conservative.

People doing manual ops8
Hours/week each spends on it4h
Blended hourly cost$55
Share an agent can take over60%
RECOVERED PER YEAR
$50,688
HOURS / WEEK
19h
HOURS / YEAR
922h
Estimate only, over 48 working weeks. Real results depend on your workflows — we map them before quoting anything.

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