Complaints, chargebacks, and carrier delays land across Intercom, Stripe, and email. Ostavio ties them to the order and ranks them by customer value.
Every ticket is matched to its order and weighted by value and repeat-customer status, so your team answers the ones that matter first.
Carrier slippage is caught against affected orders early — you reach out with an ETA instead of fielding angry replies.
Ostavio checks order status first, then drafts a response in your store's voice. You approve, edit, or send with one tap.
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