RETAIL / E-COM

Ostavio for Retail / E-com

Ostavio watches Gmail, Slack, Intercom, and Stripe together, so a chargeback, a delayed shipment, and the customer emailing about it all connect into one thread. Complaints get surfaced with the order already pulled up and a response drafted, so support never starts from a blank page.

Ostavio/ Retail / E-com·ONLINE
4 synced
COMPLAINTS
5
REFUND RATE
3.2%
ORDERS
128
INTERCOMVIP customer -- order #4821 delayed 3 days3m
STRIPEChargeback flagged -- $240 · order pulled up20m
GMAILReturn request -- checking order status first40m
SLACK#ops -- carrier delay hitting 12 orders1h
WHAT IT DOES

One daemon, working across your stack

Scenario 01

A Stripe chargeback lands and Ostavio proactively links it to the Intercom conversation and Gmail thread for that order -- one view, full picture.

Scenario 02

When a carrier delay hits a batch of orders, Ostavio flags the affected customers and drafts proactive outreach before they complain.

Scenario 03

Ask 'show open complaints' and the context engine ranks them by severity across Intercom, email, and Slack.

Scenario 04

Migrate your existing customer records and deals in one click from HubSpot or a CSV -- structure preserved, duplicates skipped.

Scenario 05

VIP order delayed three days? Ostavio surfaces it up top with the order pulled up and an apology draft ready to send.

YOUR COMMAND CENTER

Everything in one place — analytics, actions, inbox

The same control center you get inside Ostavio, previewed here with sample retail / e-com data. Click around — it's a live, sandboxed demo.

Ostavio Control Center/ Retail / E-com
● LIVE PREVIEW
CONTROL CENTER
Good morning, Alex
OPEN TASKS
12
OVERDUE
1
THIS WEEK
8
OPEN DEALS
6
PIPELINE
$66k
REMINDERS
4
REMINDERS4
Add a reminder…
Follow up: VIP customer
Overdue · yesterday
Prepare notes: Chargeback flagged
in 4d
Chase invoice for Return request
tomorrow
Review before EOD: #ops
tomorrow
TASKS DUE SOON4
RET-42 Verify: Chargeback flagged
Overdue · yesterday
RET-55 Draft reply: Return request
tomorrow
RET-84 Summarize: #ops
in 2d
RET-77 Reconcile: VIP customer
in 4d
UPCOMING MEETINGS3
Return request — sync
Today 2:00 PM
#ops — sync
Tomorrow 10:30 AM
VIP customer — sync
Thu 4:15 PM
PIPELINE
Lead
$17k3
Qualified
$14k2
Proposal
$12k2
Won
$23k2
AI ACTIVITY
OSTAVIODrafted reply to VIP customer1h ago
OSTAVIOCategorized Chargeback flagged3h ago
OSTAVIOReconciled Return request5h ago
Ostavio — Retail / E-comDEMO
Any unhappy customers right now?
One VIP case: order #4821 is delayed 3 days and the customer wrote twice. A $240 chargeback was also flagged 20 minutes ago.
Ostavio general Q&A· 2.4s
⚡ ACTION PROPOSAL · 89%
I can draft an apology with a discount code and an expedited-shipping request for #4821. Proceed?
Action router(89%)
EXAMPLE QUESTIONS

Just ask, in plain language

Show open complaints
What's the refund rate?
Which orders are delayed?
Draft a response
KEEP EXPLORING

Put Ostavio to work in Retail / E-com

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