RETAIL / E-COM

Ostavio for Retail / E-com

Ostavio watches Gmail, Slack, Intercom, and Stripe together, so a chargeback, a delayed shipment, and the customer emailing about it all connect into one thread. Complaints get surfaced with the order already pulled up and a response drafted, so support never starts from a blank page.

Ostavio/ Retail / E-com·ONLINE
4 synced
COMPLAINTS
5
REFUND RATE
3.2%
ORDERS
128
INTERCOMVIP customer -- order #4821 delayed 3 days3m
STRIPEChargeback flagged -- $240 · order pulled up20m
GMAILReturn request -- checking order status first40m
SLACK#ops -- carrier delay hitting 12 orders1h
WHAT IT DOES

One daemon, working across your stack

Scenario 01

A Stripe chargeback lands and Ostavio proactively links it to the Intercom conversation and Gmail thread for that order -- one view, full picture.

Scenario 02

When a carrier delay hits a batch of orders, Ostavio flags the affected customers and drafts proactive outreach before they complain.

Scenario 03

Ask 'show open complaints' and the context engine ranks them by severity across Intercom, email, and Slack.

Scenario 04

Migrate your existing customer records and deals in one click from HubSpot or a CSV -- structure preserved, duplicates skipped.

Scenario 05

VIP order delayed three days? Ostavio surfaces it up top with the order pulled up and an apology draft ready to send.

EXAMPLE QUESTIONS

Just ask, in plain language

Show open complaints
What's the refund rate?
Which orders are delayed?
Draft a response

Put Ostavio to work in Retail / E-com

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